Frequently Asked Questions
1. What is gluten free?
Gluten is a family of proteins found in grains like wheat, rye, spelt and barley. The two main proteins in gluten are glutenin and gliadin. Gliadin is responsible for most of the negative health effects. When flour is mixed with water, the gluten proteins form a sticky network that has a glue-like consistency. This glue-like property makes the dough elastic, and gives bread the ability to rise when baked. Gluten can cause problems for people with certain health conditions. This includes celiac disease, gluten sensitivity, wheat allergy and some other diseases. In August 2013, the United States Food and Drug Administration (FDA) issued a new definition for "gluten-free" for the purpose of food labeling. For a food to be labeled as gluten-free, the FDA states that it must contain no more than 20 parts per million (ppm) of gluten. Cakes and breads generally contain gluten. At The Cakery, we offer a wide range of products that are gluten free. However, our products are made in Hong Kong in a facility where gluten and nuts are handled. If you have allergies to gluten, eggs, dairy, nuts or soy please use your own discretion or talk with your doctor before ordering our products as all our products are made in a common kitchen, there is a risk of cross contamination.
2. What is vegan?
Vegans are people who chose not to consume dairy, eggs or any other products of animal origin, in addition to not eating meat like the vegetarians. At The Cakery, we offer a wide range of products that are catered for Vegans.
3. How long do your cupcakes/ cakes stay fresh for?
It is best to consume within 2 days. Storage condition may affect the freshness of the cakes.
4. Do I have the store the cupcakes in the fridge?
Our cupcakes should be stored at room temperature. It is best to consume on the day you purchase the cupcakes as they are baked with natural ingredients and preservatives free.
5. How big is your bite-sized cupcake?
Each one is for around two bites.
6. Do you customize your cupcakes/ cakes?
Yes, we do! Let us know what you have in mind and we can provide you with a quote.
7. Do you provide delivery service?
Yes, we deliver to Hong Kong island, Kowloon and N.T.. We do not deliver to outlying islands. A delivery fee will be charged based on the location. However, we don't unfortunately guarantee delivery and delivery orders are based on delivery schedule availability.
8. Can I purchase cupcakes/ cakes online and pick up from your shop?
Yes, please choose to pick up (shop name) as your delivery method.
9. How can I pay?
You can pay online via credit card, PayPal or PayMe. We accept Visa, MasterCard and American Express. You can also pay via bank transfer. Please contact us for payment details.
10. How big are your cupcakes?
Our cupcakes come in two sizes: regular and bite size. The bottom diameter of our regular cupcake is 5cm and
3.5cm for bite size cupcakes.
11. What happens to my order when there is a sudden weather warning?
If a weather warning is hoisted during our bakery’s working hours, we will try to be in touch with our customers to work out feasible arrangements. Customers will usually need to decide if they would like to proceed with the order with possible earlier collection or postpone their order.
If the weather warning is hoisted unexpectedly during our bakery’s off hour, some orders may be ready for collection or delivery but some may not be ready at the previously requested hour. We will need to communicate with each customer upon removal of the weather warnings or via email during hoisting of warning signals. In which case, no cancellation will be possible.
12. Do you offer catering service?
Yes, please email us for more detail.
13. Can I get a refund after placing the order?
There will be no refunds for any cancellations after the order is placed.
14. What happens to my order when there is a sudden disruption?
If a disruption arises during our bakery’s working hours, we will try to be in touch with our customers to work out
feasible arrangements. Customers will usually need to decide if they would like to proceed with the order with a
possible earlier collection time, or postpone their order.
If the disruption arises unexpectedly during our bakery’s off hours, some orders may be ready for collection or for
delivery but some may not be ready at the previously requested time. We will communicate with each customer
individually when everything resumes. In which case, no cancellation will not be possible.